Learning, designed thoughtfully.

Instructional designer and learning experience professional with 10+ years of experience designing, delivering, and scaling learning programs for adult audiences across SaaS, corporate, nonprofit, and education‑adjacent environments. Expertise includes blended learning, customer education, curriculum design, and facilitation, with a strong track record of aligning learning to business goals while respecting learners’ time and needs.

Known for bringing clarity to complex learning challenges, designing learning that translates to real‑world performance, and contributing as a thoughtful, execution‑focused professional. Experienced in both individual contribution and people leadership, with flexibility to support organizations where depth, judgment, and collaboration are needed most.

Key Contributions

  • Designed and scaled customer education programs supporting onboarding, adoption, and long‑term retention.

  • Built blended learning systems spanning self‑paced eLearning, virtual facilitation, live workshops, and performance support.

  • Led learning initiatives through organizational growth and change while maintaining clarity, consistency, and learner focus.

  • Created learning experiences that balance business outcomes with care for the learner experience.

What i do best

  • Customer Education & Enablement

  • Customer Success & Adoption Strategy

  • Post‑Onboarding Experience Design

  • Program & Curriculum Design

  • Blended Learning Design (Live, Virtual, On‑Demand)

  • Team Leadership & Manager Development

  • Cross‑Functional Collaboration

  • Stakeholder & Executive Communication

  • Change Management & Scaling Systems

  • Data‑Informed Decision Making

EXPERIENCE

  • Boys & Girls Country

    Provide daily structure, care, and guidance in a residential environment supporting youth from complex backgrounds, applying leadership, coaching, and communication skills in a high‑trust setting.

    • Mentor and support youth through consistent routines, accountability, and relationship‑based guidance

    • Collaborate closely with counselors, educators, and staff to support behavioral, emotional, and educational growth

    • Strengthened skills in empathy, conflict navigation, and servant leadership that inform people‑first professional work

  • HCSS

    Led and scaled customer education and enablement programs focused on adoption, retention, and long‑term customer value across a growing SaaS customer base.

    • Built and led cross‑functional teams supporting onboarding, training, webinars, and large‑scale customer programs

    • Designed scalable learning systems that increased product adoption and customer engagement

    • Partnered closely with Product, Sales, and Customer Success leaders to align education strategy with business outcomes

  • HCSS

    Built and led instructional design teams responsible for delivering blended learning programs at scale during periods of organizational growth and change.

    • Developed and managed teams of instructional designers supporting customer and internal learning initiatives

    • Expanded virtual and on‑demand training offerings to support scalability and accessibility

    • Oversaw curriculum design, facilitation strategy, and learning operations across multiple delivery formats

  • HCSS

    Owned the design, administration, and evolution of the Learning Management System supporting customer and internal learning.

    • Designed interactive eLearning experiences aligned to learner needs and business goals

    • Collaborated with subject matter experts and stakeholders to define learning outcomes

    • Evaluated learning effectiveness and continuously improved content based on performance and feedback

  • University of Houston

    Designed and delivered curriculum for adult learners in a higher‑education setting, emphasizing practical application and clear learning outcomes.

    • Developed course content and learning experiences aligned to instructional objectives

    • Provided feedback, coaching, and assessment to support student growth

    • Mentored learners through project‑based, outcomes‑driven instruction

Let’s talk about what you’re building.

You can download my resumes below, or reach out if you’d like to talk through how my experience could support your team.

Download Leadership Resume
Download Individual Contributor Resume
View Letters of Recommendation

Get in touch

If you’d like to start a conversation, feel free to reach out.